Refund policy

We are committed to providing quality products to all of our valued customers. We strive for your complete satisfaction with every purchase.

All of our products are sold with a 7-day money-back guarantee and must be shipped to us within 7 days of you receiving them. Please ensure that all returned items are in brand-new condition, unused, with original tags and packaging. Items damaged during the return shipping process due to improper packaging may not be eligible for a refund.

1. Accepted Returns:

• Returns are accepted for defective, damaged, or missing items upon receipt, as well as for wrong items or incorrect and non-compatible packages sent.
• Returns are accepted for unsatisfactory, unopened, or unused items within 7 days of your receipt.

2. Items Not Eligible for Return:

• Non-defective Items that have been installed, modified, used.
• Damage caused by unauthorized maintenance, misuse, collision, negligence, abuse, etc.

3. Return Shipping Costs:

• We will pay return shipping fee due to manufacturer or our website errors. (Defective or damaged products, incompatible products, missing accessories, etc.)
• If the return is caused by the consumer (such as dissatisfaction with the product, personal preferences, or purchasing the wrong product), the consumer should be responsible for the Return shipping fee.
• Restocking fees: No cost

4. Return & Refund Steps:

If you are not satisfied with your order or wish to return or exchange your order, please feel free to contact us via email (support@thorstonetools.com) Monday through Friday within 7 days of receiving your merchandise.

1. Submit your order number, the reason for your return, clear pictures or video of the item, and the shipping package. We will provide a return address via email once your return request is approved.
2. When returning the package, please ensure that the item is intact and that all accessories inside are intact. (Except for items that are defective, damaged or missing upon receipt). Leave the goods in the original box, sealed. Attach the barcode we provide to the package and send it to the address sent to you by our customer service.
3. When the goods are sent out, send the shipping receipt and tracking number to us in time. (If you don't contact us, we can't help you deal with it.)
4. After our warehouse receives the goods to confirm that they are not damaged and in good condition, you will get a refund within 3 to 5 business days. (Refunds will be issued back to the original method of payment or store credit only.)

5. Order Cancellations:

1. You may cancel your order free of charge at any time before shipping.
2. If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges. 
3. To cancel your order, please contact us via email support@thorstonetools.com or the contact form, and we'll get back to you shortly.
4. When sending us an email, please include the following information:

• • Your order number (found in your order confirmation email)
  • Your name or the name of the person who placed the order
  • The email address used to make the purchase

6. Cancellation Timeframe

• After your order cancellation is approved, you will receive an email confirming the cancellation and refund. Please allow 3-5 business days for your order to be processed by your financial institution.