Shipping policy

1. Shipping Address

We only ship to addresses within the continental United States, which includes the 48 contiguous states and Washington, D.C.

2. Order Processing Time:

After the In-stock order has been paid,  the warehouse typically needs 1 business day to process your order. The order processing cutoff time is 5 PM PST, Monday through Friday.

3. Transit Time: 

For US shipping addresses, we offer the "Standard" method (estimated shipping time of 4-6 business days) and the "Express" method (estimated shipping time of 2-3 business days).

Shipping times will vary depending on the destination and the shipping method used. Please note that shipping times are estimated and may be subject to delays due to holidays, weekends, and other unoreseen circumstances.

4. Shipping Fees

Shipping fees will vary depending on the destination and the shipping method used. Shipping fees will be calculated and displayed at checkout before the order is placed.

Shipping rates

Shipping Zone Service Transit Time Price
Contiguous US Standard 4-6 business days Free for orders over $59;
$4.99 for orders under $59
Contiguous US Express 2-3 business days $3.99 for orders over $59;
$6.99 for orders under $59

 

5. Carrier Partners: 

We have partnered with reputable carriers, including USPS, UPS, FedEx, and DHL, to handle the shipping of your orders. This allows us to choose the most suitable carrier based on your location and package size, ensuring reliable and efficient delivery.

6. Tracking Information: 

Once your order has been shipped, we will send you an email with tracking information. You can use this information to monitor the progress of your shipment.

7. Items Not Received: 

If the tracking information shows that your order has been delivered, but you have not yet received it, please don't hesitate to contact us. Our customer support team will assist you in resolving the issue and ensuring that you receive your items.

8. Changing Shipping Address: 

If you need to change your shipping address, please contact us promptly to prevent any complications or delays with your order delivery. Our customer support team is here to help you throughout the process.

9. International Shipping:

Unfortunately, we do not offer international shipping at this time.

10. Sale Tax

All prices listed on our website are in US Dollars and inclusive of sales tax. The amount you see is the amount you pay, with no additional sales tax added at checkout.

For any further inquiries or assistance regarding shipping, please feel free to reach out to us: support@thorstonetools.com.