We only ship to addresses within the continental United States, which includes the 48 contiguous states and Washington, D.C.
After the In-stock order has been paid, the warehouse typically needs 1 business day to process your order. The order processing cutoff time is 5 PM PST, Monday through Friday.
For US shipping addresses, we offer the "Standard" method (estimated shipping time of 3-5 business days) and the "Express" method (estimated shipping time of 2-3 business days).
Shipping fees will vary depending on the destination and the shipping method used. Shipping fees will be calculated and displayed at checkout before the order is placed.
| Shipping Zone | Service | Transit Time | Price |
|---|---|---|---|
| Contiguous US | Standard | 4-6 business days | Free for orders over $59; $3.99 for orders under $59 |
| Contiguous US | Express | 2-3 business days | $3.99 for orders over $59; $5.99 for orders under $59 |
We have partnered with reputable carriers, including USPS, UPS, FedEx, and DHL, to handle the shipping of your orders.
Once your order has been shipped, we will send you an email with tracking information.
If the tracking information shows that your order has been delivered, but you have not yet received it, please don't hesitate to contact us.
If you need to change your shipping address, please contact us promptly to prevent any complications or delays with your order delivery.
Unfortunately, we do not offer international shipping at this time.
All prices listed on our website are in US Dollars and inclusive of sales tax. The amount you see is the amount you pay, with no additional sales tax added at checkout.
We are committed to providing quality products to all of our valued customers. We strive for your complete satisfaction with every purchase. All of our products are sold with a 7-day money-back guarantee and must be shipped to us within 7 days of you receiving them. Please ensure that all returned items are in brand-new condition, unused, with original tags and packaging.
Returns are accepted for defective, damaged, or missing items upon receipt, as well as for wrong items or incorrect and non-compatible packages sent. Returns are accepted for unsatisfactory, unopened, or unused items within 7 days of your receipt.
Non-defective items that have been installed, modified, or used are not eligible for a return. Damage caused by unauthorized maintenance, misuse, collision, negligence, abuse, etc., will not be accepted.
We will pay return shipping fees due to manufacturer or our website errors. If the return is caused by the consumer, such as dissatisfaction with the product, personal preferences, or purchasing the wrong product, the consumer is responsible for the return shipping fee.
If you are not satisfied with your order or wish to return or exchange your order, please feel free to contact us via email (support@thorstonetools.com) within 7 days of receiving your merchandise. Submit your order number, the reason for your return, clear pictures or video of the item, and the shipping package.
You may cancel your order free of charge at any time before shipping. If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges.
